"Eliminate The Single Biggest Drain On Your Time, Increase Your Productivity Instantly, And Have Your Customers Thank You Into The Bargain!" Set Up Your Own Pro Helpdesk Using Top Quality Free Software!" Dear overstretched marketer, If you sell anything online you'll know that the single biggest drain on your time is answering customer support emails. Lost download links, non delivery of physical items, technical questions, general queries and a hundred other customer emails that drop into your inbox every week. And actually answering these emails isn't straightforward either. Here's how a 'typical' customer email sequence can go: John: Hi - I've lost my download link, can you send it to me again? You: No problem, please send me your Paypal receipt number and I'll get it over immediately. Then nothing happens for 6 days. In the meantime you've answered another 79 emails. When John eventually gets back in touch you get this email: John: 'It's PP9897HGHY6562SD' By this time now have no idea what the email is about or who sent it. You have to ask what the email is about, and you end up with an angry customer. Emails get lost, diverted to spam folders, don't arrive because the customer types in the wrong address or simply don't reach you at