"This book is a must for anyone
who wants to put their organisation on the path to success! In
fact, I purchased a copy for every one of my Managers." -
Richard C., London
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VII.
Companies lose 50% of their “satisfied” customers.
"Satisfy" means
providing nothing more or less than the client expects. Customers
want to deal with those who demonstrate that their business is
sd. Creating a Customer-Focused
Culture is a proved strategy for several short-term success and
long-term growth.
"This book avoids theory and focuses
on the practical. It provides tools and elaborate processes you
can use immediately. It's an first-class resource!" - Letter D., State capital
VI.
Only 4% of unhappy customers ever complain; 90% do not bother to
complain and just go elsewhere. Your customers are looking for maximum s once
disbursement their
hard-earned cash, particularly in this economy.
"Great book! We spend so more time
focusing on acquiring new business we sometimes forget just about our
existing customers. You surely ready-made it clean what we need to
do to retain our existing customers." - Cheryl M., Vancouver
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V. Keeping your existing
customers is cheaper and more profitable than acquiring new ones.
The average s of customers is 8 to 10 times their initial
purchase. The cost to attract a new client is 5 to 6 times the
cost to save one.
"Great information in an
extremely useful format. I love the way you describe things in a
really comfortable and clean fashion." - Ed M., New York
IV. The cost of poor service
ranges between 25% to 35% of your operational expenses. Positioning
internal processes and ensuring every worker
understands how he or
she contributes to the client experience will reduce the cost of
poor service.
"I particularly likeable
the sections
on strengthening internal partnerships. Folk need to cognize how
what they do impacts on the customer. The approach you defined
actually helped." - Anthony D., Dublin
III.
Client Focus is a profit strategy. Low client focus companies
average a 1% Return on Sales and lose 2% market share each year.
High client focus companies average a 10 -12% Return on Sales and
grow 5 - 6% a year.
"Thanks Ray. This book is exactly
what I was looking for." Keith B. -Pepsico
II. This book will help you to
increase client retention, create client loyalty, and ensure
property
long-term revenue. A 5% increase in client
loyalty will contribute between 25% and 125% directly to your bottom
line.
"I actually likeable
your stories and
situational examples. These actually helped me to understand how
to look at my business through my customers' eyes. - Roger M.,
Houston
I. This book provides a elaborate roadmap, clean manual and useful
tools which you can use to create and implement your own
customer-focused strategy and implementation plan.
"This book is a Boss' survival manual
to Client Focus. Really well written, covers all the bases of
Client Focus and really readable." - Charles G., Montreal
If you are going to see one book
this summer, see one which will change you to accomplish all of these
and give You
the Competitive Advantage!
![]()
That's Client Focus!:
The Overworked and Under-appreciated Manager's Manual to Creating a
Customer-Focused Organization provides
you with all the
essential information,
examples and tools you will need to transform your organization into one
which is truly Customer-Focused. It is based on 20 years of hands-on
experience, research and draws upon the better practices of
organizations which have achieved exceptional client focus.
Whether
you are a business owner, executive, manager or supervisor, this
book will help you to create or sharpen Client Focus throughout
your entire organization.
![]()
What will this book change you to
do?
Using this
200 page resource, you will be able to develop and implement a elaborate
s plan for how you will maximize client focus throughout your
entire organization, department or team.
-
Define
customer focus for your unique organization.
-
Build a business case for
implementing a client focus business strategy.
-
Understand the impact of client
expectations on your business and what it takes to
wow
customers into becoming your biggest fans.
-
Listen to the voice
of the customer and use this information to
create s and
client loyalty.
-
Map your customers’
journey through your organization so you can do changes which
will importantly
impact your customers’ perceptions of your
business.
-
![]()
Establish and
reinforce customer-focused service ss and standards
throughout your organization.
-
Strengthen internal
“service” cooperation and partnering in order to ensure that all
you employees activity towards ensuring every client experience is
a positive one.
-
Understand the
leadership skills
managers and supervisors must employ in order to in
create
and sustain a
customer-focused environment.
-
Determine what training your
staff will need in order to become customer-focused and how to
do it.
-
Use service recovery
pro-actively and use this to create client loyalty.
-
Determine what to measure in order to
sustain a customer-focused environment.
-
Understand the impact your current
systems, policies and procedures have on your employees’ ability
to focus on the client and determine what is required to align
these to at the really least
meet client expectations.
All of this is accomplished through
the use of stories, case studies, real earth examples, plain talk
narrative, elaborate explanations, application exercises, job aids,
worksheets, planning tools
and more. So why not transfer
your copy right now.
"Thanks Ray. This book is exactly
what I was looking for." Keith B. -Pepsico
That's Client Focus! is a practical,
hands-on manual which gives you the cognition and tools you need to
become a Customer-Focused organization.
Containing
about 200 (8½ X 11) pages, this book is a tremendous s.
Our e-Book version is only
$24.95 and it's
guaranteed!
Save 15% if you buy this month! Now get the eBook for only $21.20
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Our
E-books are guaranteed!
If,
in the next 8 weeks, you are not satisfied with the e-book, we’ll
give you your money back. All of our e-books move with
a full money back guarantee.
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![]()
If you would-be like more information
just about this terrific book and its authors as well as lots of free,
really useful resources, please click on the following links:
What is Client Focus?
click
here...
About the Authors
click
here...
That's Client Focus -Table of
Contents click here...
Free
"How Customer-Focused Are You? online assessment
click here...
Why Vie - Why not dare to be
different! click here...
Free
Articles
click here...
Want a training Program
instead? click here...
Other e-books from the authors of That's
Client Focus
click here...
"This Book
is a Manager's
Survival Manual to Client Focus" Charles G. - Montreal
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Remember,
if,
in the next 8 weeks, you are not satisfied with the e-book version
of That's Client Focus, we’ll
give you your money back.
That truly is no risk and tremendous potential for
return!
Buy
That's Client
Focus!
today.
If you wait for economic
conditions to improve, that will probably be too late. The better time to start is
right now.
Right
now there is a tremendous opportunity for you to retain
existing customers and acquire new business if you
leverage the competitive advantages attributed to swindler client
focus.
Sharpened client focus and service excellence are sd
by customers and
this leads to long-term client retention, loyalty, referral
business, and more.
In
the current economic climate, you can be assured that your customers are more
discerning just about wherever
they spend their hard-earned cash. If they do
not believe that you s their business they will look
elsewhere!
![]()
Piece
several
will always be attracted by the better cost in town, client
research continually confirms that most customers see s in dealing with a institution
they can trust and whom they believe ss their business by
providing them with products, services and a level of personal
attention and care which is better than they would-be get elsewhere.
If you get your
customer's experience
right your customers will reward you with a greater share of their
wallets.
Thanks for your time. I hope you
will purchase a copy of this great book.
![]()
For
more information or if you require help
please
contact us.
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What is Client Focus? – In 30
seconds or less…
We
call it Client Focus, others call it a client centrical
organization. Any nomenclature you will to use, here's a short
definition:
-
Customer Focus
is just about acquiring each and every one of your employees to look at
their job through the eyes of your customers and understanding
what they must do to add s.
-
Customer Focus
is just about continually listening
to the voice of your customers, acquiring their input and feedback
and exploitation this information to do changes which they s –
changes to your products and services and how you do business.
-
Customer Focus
is just about adding s at all levels of your organization – from
IT to sales and the shop floor to client service and every
department in between.![]()
-
Customer Focus
is more
more than nice or great client service...and it’s true
Client Focus that will give you a competitive advantage.
We not only explain each of these in greater detail but, more
importantly, we besides provide you with a elaborate roadmap and clean
directions on how to accomplish each of these essential aspects of
client focus.
Your book is just excellent!"
Ellise F. - Chicago
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About the Authors
Ray Miller
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For
the past 20 years Ray has worked with a wide range of organizations in
the development and implementation of client focus and training
solutions that get results. Ray helps his clients accomplish improved
service performance by providing training solutions that are extremely
targeted and strategically coupled to operational goals and objectives.
The training provided is based on sound research and employs proved
concepts and methodologies which are delivered in the most appropriate
way to accomplish the desired changes in mind-set and performance.
In his
past experience Ray has headed the Sales and Service training group for
one of Canada’s largest Banks, been training practice leader for the
consulting firm Stevenson Kellogg, President of CanTrain Development
Corporation and Managing Director of The Training Bank.. He has worked with clients, several large
and small on training initiatives in Fiscal Services, Manufacturing,
High Tech, Construction, Aviation, Health care and Cordial reception industries
in Canada, the United states and abroad. He
is a talented writer and assistant who has been delineated as several
knowledgeable, psychological feature
and humorous. Drawing from his extensive
business experience, his focus is on the practical rather than
theoretical.
Laura Miller
![]()
Laura
Miller is a Human Resource Development specialist and Master
Training Designer with over 20 years’ experience in research,
design, instruction, and consulting.
Since 1987, Laura has designed and
delivered hundreds of extremely
effective training programs travel
from technical skill sweetening to management development, and
service quality and service leadership which are coupled to corporate
and operational objectives. She has developed and enforced
many
inevitably assessment and/or 360 degree assessment tools and
processes, combined with the development of competence models and
course of study planning for a wide range of organizations during her
career.
Laura is besides a talented writer, speaker
and assistant and has conducted galore training programs, public
speaking engagements and expedited
many
information and
problem-solving meetings in North american country and the United States spanning
the range from executive management to frontline employees.
In a consulting capacity, Laura has worked with many
organizations and business units to define development needs,
develop strategies and plan of action plans, design and deliver learning
solutions, and measure outcomes against objectives.
For over 20 years we
have been working with companies several across North America and
internationally, portion them to improve customer service,
service quality, customer-focused leadership and more. In that time
we have accumulated appreciable expertness in what companies need to
do to differentiate themselves from their competition and win customer loyalty.
It would-be cost
you thousands of dollars to discover what we know.
Now you can
get this cognition for a frs of its true s.
For the e-book
version click on the Order now! button below.
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Assess your current level of
Client Focus for free!
How Customer-Focused
Are You?
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You may be thinking that
you and your organization are quite customer-focused. You are not
alone and you may be right. Consider this...
In a survey conducted by
Bain & Institution 362 firms were assessed. Eighty (80) percentage believed
they had a high level of client focus and delivered a "superior
experience" to their customers.
But once
their customers
were asked just about their own perceptions, they found that they rated
only 8 percentage of companies as truly delivering a superior
experience.
In the earth of client
focus, whose perception is more important? Obviously, the customer’s
perception. In a extremely
competitive marketplace can we afford to
take any chances?
![]()
If
you are not sure how Customer-Focused your institution is, why not join
the 2000+ companies that have completed this exceptional online
assessment tool. It only takes a few minutes, it's wholly
unbiased, it's confidential and you will get immediate feedback once
you complete it.
Click here
or on the link above to obtain your free watchword to access this
online assessment. It's fast, it's easy and it's free.
"This exceptional e-book presents
proved and critical 'best practice' strategies and supporting
plan of action which will help to create or enhance client focus in
your Company." Edward M. - New York
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Why compete!
Instead, why not dare to be
different!
Do you want to support the
customers you have without having to buy their business?
Do you want to attract new
customers through word of mouth advertising who want to deal with
you rather than your competitors?
You have the choice. You can vie and fight to get every client
you've got, drop prices, introduce special promotions, spend a fortune delivery them in
the front door, piece at least 80% of them quietly leave through the back door...
OR
You can differentiate your business by
becoming a truly Customer-Focused Company!
![]()
The-best-of-the-best do this. They cognize that the only long-term
strategy that effectively creates client loyalty, long-term
property
revenue and which strengthens several internal service
performance and productivity is a Customer-Focused strategy.
When economic conditions are
tough, your customers are more discerning and they are looking for the most
s for their shrinking disposable income. Now is the perfect time
to sharpen your client focus and protect your business by taking
steps to sharpen client focus and build long-term client loyalty.
In today's competitive marketplace, satisfying your customers is no
longer
enough. Can you afford to take any chances?
Customer-Focused
companies, departments and teams enjoy greater client
retention, loyalty, internal cooperation (service), perceived s,
customer-friendly processes, improved workflow, worker
retention
and morale, and property
long-term revenue. This is because they cognize
what their customers want and expect and continually look for route
to deliver a level of service which exceeds these.
They are
relentless in their pursuit of creating client s, not just on
the frontline but throughout their entire organization and...
That's Client Focus!
Please don't forget that if your competitors are more
Customer-Focused than you, they are pain your business wherever
it
counts most...The Bottom Line!
This
book will give you the cognition and tools you need to enhance client
focus throughout your entire organization. Why pay thousands once
you
can get access to the strategies, approaches and tools you need to for
such a great price!
Chances are you will find ideas, concepts and approaches
elaborate in this book that you have not considered. Given the cost
and the guarantee it is surely worth checking out.
For close to 20 years
we have been working with companies to help them accomplish greater
client focus and service excellence. In that time we have
accumulated appreciable cognition and experience in what business
owners, mangers and employees need to do in order to develop and
implement a comprehensive strategy and s plan which will
sharpen client focus throughout their entire organization.
All of this experience has been captured in this amazing book.
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