ISO9001:2000 is the latest international
standard for quality management and quality assurance systems.
ISO9001:2000 replaces the obsolete 1994 versions of ISO9000 - ISO9001,
ISO9002 and ISO9003.
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ISO 9001:2000 registered companies
operate in accordance with severally
assessed and monitored
written procedures to ensure the institution delivers the service or
products the client expects. Thus the client of an ISO 9001:2000
institution is assured that he wish obtain a high quality service; this
gives rise to the term Quality Assurance.
An ISO 9001:2000 registered institution is obliged, as
part of its registration, to ensure client satisfs by
pro-actively seeking feedback from its customers. Such procedures
provide benefit to the ISO 9001:2000 institution since it is able to
ensure that it is delivering nice services. The requirements of ISO
9001:2000 besides ensure that the company’s internal procedures are
on a regular basis
assessed and optimised. However, the requirements of ISO
9001:2000 only apply to those processes that impact on the customer.
Another internal processes such as accounts or human resources are not
covered.
Total Quality Management (TQM) is the application of
the principles of Quality Assurance as set out in ISO 9001:2000, to
all aspects of the business. This provides opportunities to ensure
that all departments of a business are optimised and deliver the
service expected inside
the company. Like ISO 9001:2000, Total Quality
Management is a process of continual improvement that requires setting
standards and acquiring things right 1st time, every time.