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All Just just about Computer network ChatThe Ebay Buyer’s FAQ.
by:
Kirsten Hawkins
So you have a question? Has thing
gone really wrong and you don’t cognize what to do? Well, fair enough. Here are the questions that I hear all the time from buyers.
Does eBay have a Client Service Department I Can Phone?
eBay are notoriously hard to contact, should you ever need to – it sometimes seems like they expect the site to run itself. You can email them, as long as you don’t have your heart set on a coherent response: go to http://pages.ebay.com/help/contact_us/_base/index.html. You mightiness have better luck in a ‘live help’ webchat here: http://pages.ebay.com/help/basics/n-livehelp.html.
Only eBay Power Sellers (sellers with a really high feedback rating) get to phone client service. If you actually want to try your luck, type ‘ebay [your country] phone number’ into a search engine and you’ll probably find something. Unfortunately, the chances are you’ll have gone to all that trouble for the privilege of departure an answerphone message.
It mightiness seem cruel, but imagine the number of folk who would-be call eBay every day with the silliest questions if they gave out their phone number everywhere. Its Wild West nature is, in a way, part of its charm.
eBay Sent Me an Email Expression They’re Going to Close My Account. What Should I Do?
This email asks for your password, right? It’s a scam, an attempt to frighten you, do you give up your details and then steal your account. eBay wish ne'er
ask for your watchword or any another account details by email. eBay say that you should only ever enter your watchword on pages that whose addresses start with http://signin.ebay.com/. They even as offer a special ‘Account Guard’ as part of their toolbar, which lets you check that you’re not giving your watchword to a dodgy fake site. You can see much here: http://pages.ebay.com/toolbar/accountguard_1.html.
It Seems Too Nice to be True. How Makes eBay Do Money?
For you, the buyer, eBay is free. Sellers, though, pay all sorts of fees: a listing fee for each item they list, a final value fee (a percentage of what the item oversubscribed for). They can they pay elective fees for extra services, including Buy it Now, extra pictures, reserve prices, highlight the auction, putt it in bold, listing it 1st in search results or even as putt it on the front page. You can see a full list of fees at http://pages.ebay.com/help/sell/fees.html.
It’s evidently worth it to the sellers, though, or they wouldn’t carry on exploitation eBay. The system is quite efficient, and fundamentally forces some
eBay and the sellers to support their profit margins as low as possible – otherwise prices wish just go too high and the buyers wish finish buying.
How Safe is eBay?
Well, as it happens, that’s the subject of our next email! All of eBay’s security services for buyers and sellers are in one place, called ‘SafeHarbor’. SafeHarbor handles fraud bar and investigation, helps with dispute solution and keeps rule-breakers in check. See all just about it next time, and be safe.
Just just about the author:
Kirsten Hawkins is an Ebay and computer network auction enthusiast from Nashville, TN. Visit http://www.auctionseller411.com/for much great tips on how to do the most from Ebay and another online auctions.
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