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Credit Repair InformationSeven Cs to Avoid Procedure Writing Errors
by:
Sean Battles
You do your better to do sure your organization is in operation as effectively as possible. But if your policies and procedures are incomplete, outdated, or inconsistent, then they are not drive the performance improvement they should. Once
employees try to use incomplete or indefinite procedures, waste and costly errors before long follow.
Case Study: Procedure Mistakes Add Up Quickly
Without knowing it, employees at a local automobile parts institution were having a costly problem deciding once
to accept consumer
credit. The institution really had a careful credit application procedure, including an complete error correction routine, but the procedure had one fatal flaw: it was not properly indexed.
Indexing Improves Procedures Usability
Without a way to pronto locate and reference the applicable procedure in the operations manual, employees could not find it and were just not mistreatment it at all, leading to an inconsistent process and wildly varied
output. Possibly
valuable customers were on a regular basis
turned away by several staff members, patch others accepted bad credit risks because they were unsure of which ones to reject.
A small omission like this can add up to thousands of dollars in lost sales and nice will. Even as the most thorough procedures inevitably have gaps that move from being "too close" to the process or not following the basic rules of effective procedure writing.
Profit from Process Experience
To be effective, procedures must be action oriented, grammatically correct, and written in a consistent style and format to ensure usability. These guidelines, on
with industry "best practices" that are documented in auditable criteria, can be used to improve your procedures:
1. Context. Actions must properly describe the work to be performed.
2. Consistency. All references and terms are used the same way every time, and the procedure must ensure consistent results.
3. Completeness. There must be no information, logic, or design gaps.
4. Control. The document and its delineate actions demonstrate feedback and control.
5. Compliance. All actions are ample for their intended compliance.
6. Correctness. The document must be grammatically correct without writing system
errors.
7. Clarity. Documents must be easy to see and understandable.
Quickly Improve Your Policies and Procedures without the Hassle
You can quickly resolve these usability problems and improve performance, and as well upgrade your documentation to "best practice" standards without hassles or commitments. By beginning to improve your documents, you wish be able to identify areas for improvement. And you can start now with the 7 Cs of “best practices”.
Just about the author:
Chris Anderson has over 18 years of sales, marketing and business management experience working with business process design, code and systems engineering for over ten years - consulting with companies large and small. He is as well co-author of policies and procedures instructions products, assisting in the layout, process design and implementation of the information.
Visit: http://www.bizmanualz.com?src=../../ART62
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