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Credit Repair InformationSeven Cs to Avoid Procedure Writing Errors
by:
Sean Battles
You do your better to do sure your organization is operational as effectively as possible. But if your policies and procedures are incomplete, outdated, or inconsistent, then they are not drive the performance improvement they should. Once
employees try to use incomplete or indefinable procedures, waste and costly errors shortly follow.
Case Study: Procedure Mistakes Add Up Quickly
Without knowing it, employees at a local car parts institution were having a costly problem crucial once
to accept client credit. The institution really had a elaborate credit application procedure, including an thorough error correction routine, but the procedure had one fatal flaw: it was not properly indexed.
Indexing Improves Procedures Usability
Without a way to promptly locate and reference the applicable procedure in the operations manual, employees could not find it and were just not exploitation it at all, leading to an inconsistent process and wildly variable output. Possibly
valuable customers were on a regular basis
turned away by several staff members, piece others accepted bad credit risks because they were unsure of which ones to reject.
A small omission like this can add up to thousands of dollars in lost sales and nice will. Even as the most thorough procedures inevitably have gaps that move from being "too close" to the process or not following the basic rules of effective procedure writing.
Profit from Process Experience
To be effective, procedures must be action oriented, grammatically correct, and written in a consistent style and format to ensure usability. These guidelines, on
with industry "best practices" that are documented in auditable criteria, can be used to improve your procedures:
1. Context. Actions must properly describe the work to be performed.
2. Consistency. All references and terms are used the same way every time, and the procedure must ensure consistent results.
3. Completeness. There must be no information, logic, or design gaps.
4. Control. The document and its delineated actions demonstrate feedback and control.
5. Compliance. All actions are adequate for their intended compliance.
6. Correctness. The document must be grammatically correct without orthography errors.
7. Clarity. Documents must be easy to see and understandable.
Quickly Improve Your Policies and Procedures without the Hassle
You can quickly resolve these usability problems and improve performance, and besides upgrade your documentation to "best practice" standards without hassles or commitments. By beginning to improve your documents, you wish be able to identify areas for improvement. And you can start now with the 7 Cs of “best practices”.
Just about the author:
Chris Anderson has over 18 years of sales, marketing and business management experience working with business process design, software system and systems engineering for over ten years - consulting with companies large and small. He is besides co-author of policies and procedures instructions products, assisting in the layout, process design and implementation of the information.
Visit: http://www.bizmanualz.com?src=../../ART62
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