by:
Sandra Schrift
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11 Moments of Truth (Adapted from the Scandinavian Airways System)
These moments move once
a client or client…
1. Hears person else praise you or your work.
2. Likes your physical presentation (appearance, voice, and smile).
3. Is touched intellectually and showing emotion
by what you say.
4. Recognizes you as a model of who or what the person would like to become.
5. Hears that you care.
6. Thinks he/she wish be challenged and get what he/she needs from you.
7. Knows that your fee is above their budget and feels you’re worth it.
8. Experiences that you are systematically
first-class technically.
9. Is sure that his/her success and well-being are your priority.
10. Is able to reach you effortlessly.
11. Can count on you to treat his/her organization with unique needs.
Just about the Author
Sandra Schrift 13 year speaker bureau owner and now career coach to emerging and veteran public speakers who want to "grow" a profitable speaking business. I besides activity with business professionals and organizations who want to master their presentations. To find out HOW TO Do IT AS A PROFESSIONAL SPEAKER, go to http://www.schrift.com/success_resources.htm Join my free bi-weekly Mon Morning Heedfulness ezine http://www.schrift.com/monday.htm
