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  | Training Evaluation Tool Kit: Complete practical guide to measuring the effectiveness of training programs in organizations Ebook | |
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 | |  | | E-book Category: Business, Education, Management
E-book Title: Training Evaluation Tool Kit: Complete practical guide to measuring the effectiveness of training programs in organizations
Author: Leslie Allan
Book Description: A complete practical guide and toolkit for measuring and reporting the impact of your workplace training programs in financial or non-financial terms. The toolkit is packaged with fully functional and customizable Microsoft Word forms and Excel calculation worksheets that you will use from the start to the finish of your training evaluation project.
Whether you are a novice or experienced professional, with this comprehensive training toolkit you will be able to plan your evaluation exercise, collect all relevant data, isolate non-training factors and then analyze and report the results convincingly to your key stakeholders.
You will benefit from this book when:
• your training programs lack focus
• you want to evaluate training impact but don't know where to begin
• you are confused by the plethora of methods and techniques available
• you don't have a background in finance or measurement
• your clients are demanding proof that your programs make a difference
• the executive are wanting to reduce your training budget
Who uses this toolkit:
• Trainers/Facilitators
• Training and Learning Managers
• Training and Development Consultants
• Human Resource Managers
• Performance Improvement Managers
• Instructional Designers
• Program Managers
Learn how to:
• collect useful evaluation data without breaking the budget
• isolate the impact of non-training factors on performance
• measure and report the "intangible" benefits of training
• accurately calculate training program costs
• convert benefits to monetary values
• use training evaluation results to improve future programs
You will be able to:
• develop training metrics that get widespread support
• select the right training evaluation method for your situation
• measure impact at one or more levels
• evaluate both internal and external training programs
• apply a simple yet powerful training impact model
• enhance your credibility with the management team
Use our toolkit to calculate and report both financial and non-financial benefits:
• Benefit to Cost Ratio (BCR)
• Return on Investment (ROI)
• Payback Period
• Net Present Value (NPV)
• productivity
• efficiency
• quality
• customer satisfaction, etc
The toolkit is packaged with a comprehensive set of reusable and customizable forms and worksheets for all of your training evaluation activities.
Resources include:
• planning and stakeholder communication templates
• data collection forms for each evaluation level
• participant skill assessment forms
• charting and analysis worksheets for both financial and non-financial data
• reporting templates for reporting results persuasively and professionally
and more ...
About the Author:
Leslie Allan has been assisting organizations improve their capability for over 20 years. He has contributed in various roles as manager, consultant and trainer within the manufacturing and service industries, both for public and private sector organizations. On the people side, Mr. Allan has set up and managed training functions for leading multinationals. His achievements include reducing online learning costs by 80 percent and increasing employee course completions by 540 percent. Taking a strategic approach to investing training resources also led him to develop a best practice model for training functions.
Mr. Allan's external and internal consulting roles have seen him lead successful projects in strategic planning, workplace communications, and quality and HR information systems. He is also a seasoned instructional designer and trainer, having taught programs in both vocational colleges and industry. Training programs that Mr. Allan has designed and delivered include the full gamut, from technical skills training to management and communication skills, team leadership, financial management and career planning.
Mr. Allan is a prolific writer on business issues, with many journal and web articles to his credit. He is also the author of five books on employee capability, training and change management. Mr. Allan currently serves as Divisional Council Member for the Australian Institute of Training and Development and is a member of the Australian Institute of Management and the American Society for Quality.
Table of Contents:
1 Introduction 1
1.1 Applying the Measuring Stick to Training 1
1.2 Who Will Benefit from This Book 4
2 Evaluating Training Programs 6
3 Measuring Reaction 10
3.1 Gathering Reaction Data 10
3.2 Analyzing and Reporting Results 12
4 Measuring Learning 14
4.1 Trainee Assessment or Program Evaluation? 14
4.2 Selecting an Assessment Method 15
4.3 Conducting an Assessment 19
4.4 Selecting the Assessor and Location 21
4.5 Analyzing and Reporting Results 22
5 Measuring Behavior 24
5.1 Setting the Scene 24
5.2 Selecting Data Sources and Gathering Data 25
5.3 Selecting the Timing and the Evaluator 33
5.4 Analyzing and Reporting Results 34
6 Measuring Results 36
6.1 Why Measure Results? 36
6.2 Isolating the Effects of Training 37
6.3 Trend Line Method 42
6.4 Control Group Method 49
6.5 Matched Pairs Method 55
6.6 Selecting a Method 58
6.6.1 Method Selection Table 58
6.6.2 Isolating Psychological Factors 58
6.6.3 Measuring Intangibles 59
6.7 Estimating the Impact of Training 61
6.8 When Not to Isolate the Impact of Training 64
7 Measuring Return on Investment (ROI) 69
7.1 What Is ROI and Why Calculate ROI? 69
7.2 Converting Benefits to Monetary Amounts 70
7.3 Determining the Benefit Period 72
7.4 Calculating Training Program Costs 74
7.5 Is Training Really an Investment? 76
7.6 Other Methods for Calculating Financial Return 78
7.6.1 Benefit to Cost Ratio 78
7.6.2 Payback Period 78
7.6.3 Net Present Value 79
7.7 Measuring Financial Returns in Context 81
8 Program Evaluation Planning and Reporting 83
8.1 Planning for Evaluation 83
8.2 Reporting Evaluation Results 86
9 In Conclusion 89
10 Appendices 90
10.1 Guide to Appendices 90
10.2 Additional Resources 92
10.3 Appendix A - Certificate of Completion 94
10.4 Appendix B - Training Evaluation Data Collection Plan 95
10.5 Appendix C - Evaluation Report Communication Plan 96
10.6 Appendix D - Training Participant Feedback Form 97
10.7 Appendix E - Skill Assessment Form - Individual 100
10.8 Appendix F - Training Transfer Survey Form 102
10.9 Appendix G - Training Transfer Interview Form 105
10.10 Appendix H - Organizational Results Survey Form 110
10.11 Appendix I - Training ROI Survey Form 113
10.12 Appendix J - Training Program Evaluation Report 116
11 Bibliography 122
12 Index 124More... | 
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