Contents:
- Performance Analysis Exercise
- Model of Human Performance Flow Chart
- Employee Performance Checklist
- Description of methodology and each of the 12 steps
All necessary materials are included for the supervisor to improve employee performance in her of his area.
12 steps to a successful turnaround
The methodology will take you through the necessary steps when analyzing and solving poor performance, describing for you what to do for each of the steps.
Apply the Hawthorne Effect
Elton Mayo described it as the rewards you reap when you pay attention to people. The mere act of showing people that you're concerned about them usually spurs them to better job performance.
Add to your problem solving tool set
Once you apply this methodology you will use it again and again when approaching problems of poor employee performance
Find the right solution
Most people don't like thinking about their problems. Instead, they modify their behavior to adapt to the problem situation, hence poor performance. Watch the effect on employees after you have done some analysis to define the real problem and determine the most appropriate solution. An hour or two of analysis can yield significant productivity improvements, that otherwise would have gone unnoticed.
It may not be the employee
Don't be surprised if this performance analysis turns up factors outside the control of the worker. Addressing such factors usually has an immediate favorable impact on workers, such as improving productivity, improving commitment and trust.
