E-book Category: Business E-book Title: Organizational Norms Employee Survey Book Description: Contents:
Instructions
Definitions
42 questions to cover the 10 organization norms being evaluated
Score sheet with instructions
Profile sheet to summarize results
This is a straightforward instrument to measure the norms or values that exist in your organization.
The results from the survey will enable you to develop improvement programs.
You and your colleagues answer a set of questions process the results and measure the strength (or weakness) of the following defined dimensions:
Definitions for Organizational Norms Covered:
Organizational / Personal Pride
Satisfaction or pleasure taken in ones own or the organization's success / achievements.
Performance / Excellence
Manner or quality of functioning when striving to meet or beat standards of performance. This includes setting personal standards when none are set/ defined.
Teamwork / Communication
The perception that organizational goals and objectives are communicated to and shared by members of the group. The organization has effectively shared it's vision or sense of purpose so that all employees can articulate and subscribe to.
Leadership / Supervision
The style of management / supervision in engaging employees to deliver willingly their best efforts towards organizational goals.
Profitability / Cost Effectiveness
Awareness of employees of their roles and actions to the organizations 'bottom line'.
Colleague / Associate Relations
Personal connections or dealings between or among individuals and groups.
Customer / Client Relations
Personal and group attitude towards clients, both internal (i.e. other departments in the case of service departments) and external suppliers and customers.
Innovation / Creativity
To be aware of, appreciate the need for and strive for new ways of performing a function, process, procedure or the organization's business model in terms of the need flowing from constant changes in the external environment, the need to be competitive and the need to retain customer loyalty and confidence.
Training / Development
The opportunities within the organization and the climate set that promote personal growth and development.
Candor / Openness
The willingness to promote open, honest and direct dialog by all employees at all levels on issues that affect individuals, groups and the organization as a whole. This includes the sharing of information, respect for the diverse backgrounds and experiences of members, the absence of 'competition over territory' and the agreement of goals and levels of performance/ quality.
This instrument will be of benefit to you if your organization is planning change or has recently gone through change and you wish to evaluate the impact on employee perceptions.
