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 | Customer Service Training Ebook | |
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 | |  | | E-book Category: Business, Manuals
E-book Title: Customer Service Training
Book Description: In order to survive in today's business world, you need to treat your customers the right way, EACH & EVERY TIME! Failure to do this will result in a lost customer, lost sales, and untold lost opportunities! Studies have shown that it can cost 5-10 times more to get a new customer than it does to keep an existing one! Your customers are the life blood of your business! Don't let any customer get away!
Good, quality training need not be expensive or inconvenient. Our computer based Customer Service Training Manuals are the perfect solution for all types of training needs. In E-Book form, these manuals can be used anywhere there is a computer. At home, in the office, or on a portable lap-top, your training is only a few mouse clicks away!
Seminars provide a one shot source of training and then you are on your own! Not so with our training manuals. Keep them on your computer and use them anytime you need them! Bring up the information when you have a difficult customer to deal with. Use them as a refresher course from time to time to keep your skills at their very best. You can't get that from a seminar!
For everyone, any kind of training involves an expense. We have kept this expense to an absolute minimum by putting together a comprehensive package of our most popular and best selling Customer Service Training Manuals! We have priced this package at a fraction of their individual prices so that quality training is within anyone's reach! We have eliminated the inconvenience, minimized the cost, and provided a source of training that is effective and results oriented.
Here is what you will get in your Customer Service training package:
Customer Service Basics - Provides the basics everyone needs in a clear and easy to understand format.
Customer Service For Front Line Personnel - Specific information for people who interact with customers every day.
Customer Service For Service Technicians - Special Customer Service concepts for service-related industries.
Customer Service Recovery- What to do when things have gone wrong. How to rescue a relationship gone bad.
Conflict Resolution - When things get ugly, we show you how to turn things around and rescue the situation!
Great Customer Service Over The Phone - we show you how to use this important business tool the right way!
How To Interact With Any Type Of Customer - customers come in all shapes and sizes. Learn how to handle them all!
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