Customer Service Step by Step Ebook
Title: Customer Service Step by Step
Author: Jan Burnett
On Main Street and the Internet!
OK, so you have read the marketing books about how to get traffic to your site and you've used some or all of what you've learnt. But what happens when they visit your site. Maybe they go on your mailing list, if you have one, maybe they buy or maybe they do nothing at all and never return.
Industry statistics indicate the average web site converts a maximum of 1% of visitors to customers. That's not many when you consider how much work you have to do to get them to your site.
What are the tricks to increase your visitor to customer buying ratio without spending megabucks on sophisticated CRM (customer relationship management) solutions.
The e-commerce industry is awash with new services and hype about eCRM and vCRM. IDC Worldwide estimated that by 2003, US$90 billion would be spent on CRM initiatives for the very purpose of increasing visitor to customer ratio's.
This report is about helping you to understand and implement the secrets of converting visitors to customers without spending megabucks. It makes you aware of the simple steps you can take to make your web business profitable. Here is a small sample of some of the tricks you will learn:
- How to choose the features for your web site that make it customer focused
- How to use free research techniques to create customer focus
- How to constantly mould your web site to have a better customer focus
- What are the typical hot buttons for Internet customers
- How to build profiled email addresses from your web site
- How to build credibility into your site to get visitors in a buying mood
- The customer friendly design elements ignored by most web sites
Ebook Type: PDF
|The 50 Home Business Clarity Questions|
Author: Garry Gnapp and Chris Bloor
Category: Home Business
|How to Run a Home Based Jewelry Party Business for Fun and Profit|
Author: Lorri Ely
Category: Home Business
|HomeOwners Association Problems solved in Five Easy Steps|
Author: Frank Williams
|The Home Craft Business|
Category: Crafts, Home Business
|Understanding Business & Management|
Author: Daryl Cowie
Category: Business, Education, Management
|Start Your Own Home Based Fruit Bouquet Business|
|Home Business Basics|
Category: Business, Self Help
|Home Business Success Keys|
Author: Paul Barrs
Site owner: Put the rating form on your site!
Listing wrong or need to be updated? Modify it.
Child Custody (32)
Christian Books (114)
Cover design (3)
Fish and Fishing (60)
For Authors (80)
Green Products (40)
Home Business (182)
How To (237)
Illustrated Picture Books (22)
Law and Legal (26)
Real Estate (64)
SEO and Promotion (76)
Science Fiction (35)
Self Defense (72)
Self Help (501)
Weight Loss (235)
Young Adult (45)
From: World Wide Web Awards™
E-Library has been selected to receive the World Wide Web Awards™ "Gold"Award.
The World Wide Web Gold Award represents web presence at its best.
Select spelling error with your mouse and press Esc